REVISION POLICY
There is a number of revisions is based on your selected package and you can demand as many revisions as
stated in your package details. Since our major objective is to provide best services to our customer
therefore, we do offer unlimited free revision until customer get 100% satisfied with our services. The
Standard revision will be 48 hours' time.
REFUND POLICY
Voxtron Design refund policy will be nil if;
- You have selected a Special
deal package
- Initial design of package has been approved
- You have demand revision for a draft
- Cancellation has been made that is not
related to company work.
- You did not contact the company after
placing an order above 2 weeks
- Customer violates policies or policy of a
company
- Other company or designer has been
approached for the same project.
- The creative brief is lacking in the
required information from the client.
- A complete design change has been
demanded.
- The business is closing or changing names
or businesses.
- Reasons such as ‘change of mind',
‘disagreement with partner' will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle
and happens to be dissatisfied with a particular service, refund will only be applicable on that
particular service and ‘not' the entire bundle.
- Client will not be entitled to any refunds
after 15 days, from the date of purchase.
- Services including but not limited to
Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any
circumstances.
- In case of websites, refunds
will not be entertained once the client has approved the design and the website is sent for
development.
Note: Voxtron Design holds all rights to reject any project or cancel the contract whenever it deems
necessary. After the refund, you will not have any rights to use the designs for any purpose; they will
be the sole property of Voxtron Design. The company will be the rightful owner of the designs.
CLAIM YOUR REFUND
To have your refund, follow the following steps:
You can claim your refund by:
- Dialing our Toll-Free Number #
1-213-261-0248
- Live Chat. Click here to start to chat now
- Sending us an Email.
As soon as we receive your refund request, we will respond to it at our earliest, once the required
analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Voxtron
Designs, the information will be submitted to the Copyright Acquisition of the Government Copyright
Agencies to maintain legality.
QUALITY ASSURANCE POLICY
Voxtron Design always make sure to provide the best services to our clients and our dedicated team of
designers do their best to fulfill your expectations.
We believe in providing the best designs and each of our designs is bespoke and plagiarism free.
100% SATISFACTION GUARANTEE
Voxtron Design always prefer to meet the expectation of its clients and therefore it offers 100%
satisfaction is below manners
- We do not stop our revisions until you are
completely satisfied with your design
- We aim at exceeding your expectations and
strive to accomplish it.
DELIVERY POLICY
- Standard turnaround time will be according
to the package, the minimum time required is 2 business days for a Logo and 5 days for a Website.
- In case of urgent order, contact our
customer support team.
RECORD MAINTENANCE
Voxtron Design keeps the records of finalized designs so that in case of any misplaced order, you will
be provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer
your concerns anytime and every time.
COMMUNICATION POLICY
- Voxtron Design will not be
responsible for any communication done via any other platform than "voxtrondesign.com" or any
numbers not provided by us or given on our official website.
- We are not responsible for any damages
caused due to other contact details not provided by us.
- We take full responsibility of
all the information provided through our official domains.
